Staff Reviews & Reader’s Guides
Recent Reviews:
Message form an Unknown Chinese Mother
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The Book of Lies: A Novel (P.S.) by Mary Horlock
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The Magician's Elephant
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The Tiger's Wife
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Enduring Love
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Customer Service In An Instant
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This slim guide, a title in the 'In An Instant' series, packs a punch discussing customer service issues from attitude to customer loyalty to dealing with difficult people. Includes 60 great tips in an easy-to-read, energizing format. (658.812 Bai) Located on the 3rd floor in our non-fiction collection.
Written by Karen Leland and Keith Bailey, 2008. Other books by Leland and Bailey include "Watercooler Wisdom," "Customer Service for Dummies," as well as others in the 'In An Instant' series.
