Frequently Asked Questions

What is my PIN number? When you get your library card you will be assigned a temporary PIN – the last 4 digits of your phone number. You can change your PIN if you want to. If you forget your PIN, you have the ability to update it online. Your library also has the ability to reset your PIN – just call or see a librarian.

What is my borrower ID number? This is the 14 digit number on the back of your library card. Always enter this number without spaces.

How do I get a library card? Register for a library card in the town where you live. Bring a photo ID and proof of address when you register.

I lost my library card. Can I get a new one? Stop by the Circulation Desk in the Lobby to get a replacement library card for $1.00.

Can I use a computer in the Library? Yes! The Library has public computers with Internet access. You do not need a library card to use a computer ‐ check with staff at the 2nd floor Reference/Information Desk for assistance.

Does the Library have wireless Internet access? Yes! The Library provides free open wireless Internet access throughout most of the building.

What museum passes do you have? How do I reserve one? The Library has a number of passes that offer free or reduced admission. You can reserve a pass online or by phone.

How do I request a book? You can request a book by stopping by or calling the 2nd floor Reference/Information Desk at 978-465-4428 x242, or online using the MVLC catalog and your library account.

I requested a book – is it here yet? You will be notified of the arrival of your requested item by phone, email, or text. Sign up for email or text notification online through your library account or ask at the Circulation Desk.

How many items can I check out? You may check out a total of 20 adult and 20 children’s items at a time. Check out limits include: 20 books, 10 magazines, 10 audio books, 10 adult videos, 10 music CDs, 2 Books to Go, 2 Hot DVDs, 2 Playaways and 2 language learning audio items per check out.

I couldn’t find a book when I looked in the Library catalog – do you have it? Call the Information Services Desk at 978-465-4428 x226 to have a staff person locate the book for you. You can also sign up for a tutorial on how to use the online library catalog.

I found a book in the catalog, how can I know where to find it? Click on the book title and scroll down to “Available”. The name of the library with the available book will be listed under “Library.” The “Call Number” (where the item is located in the Collection) and “Location” (Collection Location in the Library or Due Date if the item is Checked Out) are also listed. If that item is not available in the library in which you are searching, select “click here” to search all of the MVLC libraries.

Can I renew books? Most library materials can be renewed online as long as they are not overdue or requested by another patron. Items can also be renewed by calling the Circulation Desk at 978-465-4428 x236 or the Children’s Desk at x235 for children’s items.

Do you have study rooms? How can I reserve one? Two small Study Rooms are located on the third floor. They accommodate 1-3 people and are available for a two hour period on a walk-in basis. Stop by the 2nd floor Reference/Information Desk to sign in to use a Study Room.

Can I use my cell phone in the Library? You may talk on your cell phone in the lobby vestibule, or near the pay phone on the first floor. Thank you for using these designated areas only for cell phone use.

Do you have a public fax machine? No, but there are a number of local businesses with a public fax machine nearby– ask staff for a list.

Can I have food and beverages in the Library? Securely covered drinks are permitted in the library, barring designated areas. You may enjoy your food at our café table in the Lobby.

Does the Library take book donations? The Friends of the Library take book donations twice a year to coincide with their Great Old Book Sale. Check the Library Event Calendar for dates.

Where can I find out about Library programs? View the Event Calendar on the Library website homepage, or check out the bulletin board in the Lobby of the Library. We also have event flyers on the 2nd floor across from the Information/Reference Desk.

Do you have a Notary Public? No. There is a Notary Public available at City Hall in the City Clerk's Office.