Frequently Asked Questions
Is the library open again?
YES. Please call us for details on available services: (978) 465-4428.
What is my PIN number?
Your PIN is the last 4 digits of your phone number. You can change your PIN online or reset with librarian assistance.
What is my borrower ID number?
This is the 14-digit number on the back of your library card. Always enter this number without spaces.
How do I get a library card or replace a lost card?
Register for a library card in the town where you live. Bring a photo ID and proof of address when you register. Replacement cards can be obtained at the Borrower Services desk.
Can I use a computer in the library?
Yes. Call the Adult Services Desk for details: 978 465-4428 x242.
Does the library have wireless internet (wi-fi) access?
Yes! The Library provides free open wireless Internet (wi-fi) access throughout the building on a public network [NPL Public] — no password required.
How do I request a book?
You can request a book by calling the Information Desk at (978)-465-4428 x242, or online using the MVLC catalog and your library account.
I requested a book. Is it here yet?
You will be notified of the arrival of your requested item by phone, email, or text. Sign up for email or text notification online through your library account or call the Borrower Services Desk: (978) 465-4428 x236
Can I renew items?
Most library materials will be renewed automatically as long as they are not overdue or requested by another patron. Some items, such as museum passes and non-traditional materials, may not be renewable. Contact the Borrower Services desk with questions: (978) 465-4428 x236
What museum passes do you have and how do I reserve one?
The library has several discount and free admission passes to a variety of locations. Call us at (978) 465-4428 or visit our Museum Passes information page for details.
Do you have study rooms? How do I reserve one?
Study rooms are available for reservation online via our reservation system, or through a staff member at (978) 465-4428 x242
Can I use my cell phone in the library?
Cell phones are permitted in the lobby vestibule, near the elevator on the first floor, in reserved study rooms, and in the third floor co-working spaces only.
Can I bring food and drink to the library?
Beverages with secure lids are welcome throughout the library. Food is currently prohibited in the library.
Does the library take book donations?
Donations are accepted twice a year just before the semi-annual Friends of the Library Great Old Book Sale. Check back for the Friends of the Library Great Old Book Sale upcoming dates.
Does the library have a Notary Public?
No. Please contact the Newburyport City Clerk’s office (978) 465-4407 or a local financial institution for assistance.
Does the library have a fax machine?
Yes. Toll-free and continental U.S. destination outgoing fax services are supported by the library on an as-available basis. Call Information Services for details: (978) 465-4428 x242
Does the library offer exam proctoring?
Yes, with specific guidelines. Please call (978) 465-4428 x224 for more information.